Warranty & Returns

Every handset is tested before it leaves Hong Kong. Grades describe cosmetic condition only - functionality is checked on all stock regardless of grade.

Dead on arrival: report within seven days of delivery with the IMEI and photographs, and we will replace or credit the unit.

Functional faults: covered for the period stated on your invoice. Cosmetic condition consistent with the grade purchased is not a fault.

Not covered: physical or liquid damage after delivery, activation locks caused by buyer-installed accounts, and units with tampered or removed IMEI labels.

TODO: confirm your actual warranty period and RMA process before publishing.